Cancellation & Refund Policy

Last Updated: March 29, 2026

Please review our policies regarding digital service charges and the conditions under which a refund may be issued.

1. Overview of Digital Services

Kanelijo operates strictly as a digital facilitation platform.
Our primary transactions involve micro-payments (such as unlocking an owner's direct contact number) or premium listing packages for property owners.
Because our services grant immediate access to digital information, all completed transactions are final.

Once a student pays to unlock a room owner's direct contact information, the transaction is non-refundable. The service is considered "delivered" the moment the phone number is revealed on the screen.
Premium packages or listing fees purchased by property owners are non-refundable once the property listing is actively published on our public web servers.
Kanelijo is not responsible for any direct financial arrangements, rent payments, or security deposits made between Students and Property Owners outside of our platform. We cannot refund rent.

If you successfully complete a payment but a technical error prevents the platform from fulfilling the service (e.g., your bank is charged but the owner contact remains locked), you are fully eligible for a refund.
To claim a refund for a technical failure, you must contact our support team at kannelijo@gmail.com within 7 days of the transaction.
You must provide your Kanelijo account email, the Room ID you were attempting to access, and your UPI transaction reference number.

Once a valid refund request is approved by our team, it will be automatically routed back to your original payment method (UPI, Credit Card, or Net Banking).
Please allow 5 to 7 working days for the credited amount to reflect in your bank account, depending on your bank's processing speeds.

You may cancel or delete your Kanelijo account at any time seamlessly from your dashboard.
Deleting your account does not retroactively refund previous micro-transactions.
Kanelijo reserves the right to cancel or ban accounts engaged in spam or fraudulent property listings with zero refund provided.