Trust & Safety

Your safety is our first priority

Kanelijo is built on trust — between students seeking rooms and owners listing them. Here is everything we do to keep this platform safe for everyone.

How We Protect You

Verified owners

Every room owner goes through a manual verification check before their listing goes live.

Real locations

We require strict location tagging during listing. Fake addresses and misleading locations get removed immediately.

Secure data

Your personal information is never sold or shared with third parties. Ever. It stays between you and us.

Our Promises to You

Free Starter Listings

We empower local property owners by allowing them to list their first 2 rooms absolutely freely. You deal with them directly.

No fake listings

We manually review flagged listings. Any room reported as misleading, unavailable, or fraudulent is removed quickly.

Your phone number stays private

Until you choose to contact an owner, your contact details are never visible to them. You initiate every conversation.

Student-first design

Every feature is built with the student in mind — not the advertiser. You are the most important person on this platform.

Community Rules

For room seekers

Always visit the room in person before paying any deposit. Never transfer money to an owner before seeing the property. Report suspicious listings immediately.

For room owners

List only properties you legally own or manage. Prices shown must match actual rent. Uploading fake photos or wrong locations will result in permanent ban.

What gets you banned

Fake listings, harassment of other users, asking for payment before room visits, sharing another user's private contact details without consent.

How to report

Every listing has a "Report" button. Use it. Our team reviews every report within 24 hours and takes action the same day for serious violations.

Report a Problem

Seen something suspicious? Got scammed? We take every report seriously. Reach us at kannelijo@gmail.com or onlyteam43@gmail.com. For urgent issues, WhatsApp us — we respond rapidly.

WhatsApp Support