Zenza App Privacy & Student Safety Policy
Last Updated: August 10, 2026
Welcome to Zenza (the "Application"), developed by Kanelijo. We are committed to protecting the privacy and ensuring the physical and digital safety of our students. This Privacy & Safety Policy outlines how we collect, use, and protect your information, and the safety controls available inside the student communication system.
1. Information We Collect
To provide a secure and registered learning environment, we collect:
- Student Account Information: Name, enrollment ID, batch name, mobile number, and profile picture provided by your coaching institute.
- Device Information: Push notification tokens and device IDs to ensure secure, authorized logins.
- Chat Logs: Text messages exchanged between students inside the Peer Chat feature. Messages are encrypted in transit and at rest.
2. Student Conduct & Zero-Tolerance Policy
The Peer Chat system is designed strictly for academic discussions, sharing study materials, and resolving doubts. We maintain a Zero-Tolerance Policy for abusive behavior. The following activities are strictly prohibited:
- Sending harassing, threatening, bullying, or offensive messages.
- Sharing explicit, adult, or non-educational media/images.
- Spamming other students with advertisements, external links, or promotional content.
- Impersonating other students, tutors, or coaching staff.
⚠️ Violation of these rules will result in the immediate suspension of the student's account and termination of physical and digital campus privileges.
3. Student Safety Features: Blocking & Reporting
To protect our student community, the Application includes native safety controls that are active 24/7:
🚫 The Block Feature
If a student does not wish to communicate with a peer, they can Block them at any time:
- ▪Once blocked, the blocked user can no longer view the student's profile, digital card, online status, or send them any messages.
- ▪Blocking is immediate and does not notify the blocked user.
- ▪A user can manage their blocked list and unblock users at their discretion.
📢 The Report Feature
If a student encounters inappropriate behavior, offensive language, or a violation of our conduct rules, they can Report the offending user:
- ▪Tapping the "Report" button on a user's profile or chat bubble instantly logs the report.
- ▪The report, along with the recent message history, is immediately forwarded to the Coaching Center Administration panel for human review.
- ▪Our moderation team reviews all reports within 24 hours. Offending users will be warned, temporarily suspended, or permanently banned in line with our User-Generated Content Moderation protocols.
4. How We Use and Share Your Data
- No Third-Party Sharing: We do not sell, rent, or trade student data, profile details, or chat histories to advertisers or external companies.
- Coaching Moderation: Chat histories are private to the sender and receiver. Coaching administrators will only access conversation logs when an official "Abuse Report" is submitted by a student.
5. Data Deletion and Account Removal
Students have full control over their personal data.
- Self-Service Deletion: You can request account deletion at any time directly through the app settings.
- Data Erasure: Upon account deletion, all personal profile records, device identifiers, and chat history are permanently purged from our active databases within 14 days, in compliance with standard data protection laws.
6. Contact Us & Support
For any privacy questions, safety concerns, or to report an issue, please contact our administration at: